1. Delivery Methods:
   • Digital Products: Once payment is confirmed, digital products such as software, design files, or licenses will be delivered electronically via email or the appropriate platform within 24-48 hours.
   • Physical Products (if applicable): Physical hardware or devices associated with our technology solutions will be shipped within 3-5 business days of payment confirmation.
2. Shipping Locations:
   • We currently ship physical products within Lagos, Nigeria, and select locations nationwide. For international deliveries, please contact us directly for special arrangements.
3. Shipping Fees:
   • Shipping fees vary based on the location and weight of the product. Fees will be calculated at checkout or communicated via email before dispatch.
4. Delivery Time:
   • Delivery time for physical products within Lagos is typically 3-5 business days. For other locations within Nigeria, delivery times may range from 5-10 business days, depending on logistics and distance.
5. Tracking Your Order:
   • Once your order has been dispatched, a tracking number will be provided via email for physical products.
6. Issues with Delivery:
   • If your product has not arrived within the estimated delivery time, please contact our support team. We will investigate and update you promptly.

We at ZBM are committed to delivering high-quality technology solutions. However, if you’re unsatisfied with a product or service, our refund policy ensures that you are taken care of.

1. Eligibility for Refund:
   • Digital Products: Refunds for digital products, such as software, may be requested within 7 days of purchase if the product has not been accessed, downloaded, or used. Once the product has been accessed, it is considered final and non-refundable.
   • Physical Products: If there is a defect or issue with the physical product, you may request a refund within 14 days of receiving the item.
2. Conditions for Refund:
   • Refunds will only be processed if the product is returned in its original condition (for physical products) or if no usage has occurred (for digital products).
   • For subscription-based services, refunds will be considered on a pro-rata basis depending on the usage of the service.
3. Refund Process:
   • To initiate a refund request, please contact our support team with your order number and reason for the refund.
   • Refunds will be processed within 10-14 business days, and the amount will be credited to your original method of payment.
4. Exemptions:
   • Customized solutions and services are non-refundable once development has started unless otherwise specified in the contract.
   • Any fees related to integrations with third-party services are non-refundable.